Visitors
What Visitors Need to Know...
This helpful guide will help you understand and navigate your hospital visiting experience.
VisitORS
Effective March 2, 2022
Requirements for all visitors
- General (Non-Essential) Visiting will resume for all patients (inpatient and outpatient). All patients are permitted one (1) general visitor at a time. General visitors will be required to show proof of full COVID-19 vaccination.
- Essential Visitors will be asked for proof of vaccination and identification during the screening process. To protect patients, staff, and visitors it is preferred that everyone be vaccinated but there are exceptions, such as essential visiting. All visitors must follow isolation protocols.
- Please clean your hands with hand sanitizer or soap and water each time you enter or exit the patient’s room
- Before providing any food or medications, please discuss with the care team
- Avoid use of scented products (such as perfumes, body sprays), avoid bringing scented flowers into the hospital
- To protect the privacy of patients, visitors and staff, the use of recording devices is not permitted without consent
- Provide a safe and respectful environment for patients, visitors and staff. Listowel Wingham Hospitals Alliance has a zero-tolerance policy against violence, abusive and/or threatening behaviour
- Pass the screening upon entry to the hospital, do not visit if you are feeling unwell
- Wear a hospital provided mask through their entire visit
- visitors are asked to avoid consumption of food or drink while in patient rooms
- Only visit one inpatient while in the building
- Comply with staff requests, such as leaving the patient room for care
- Limit movement throughout the hospital with no access to common areas
Mobilize independently throughout the building
Current LWHA Visiting/Accompaniment Guidelines can be found Here
FREE WI-FI FOR PATIENTS AND VISITORS
LWHA offers free wireless internet making it easier for our patients and visitors to stay connected with family and friends. Here’s how to access free wireless internet:
- Enable Wi-Fi on your device (laptop, tablet or smartphone)
- Select “LWHA-GUEST” from the wireless network list
Cafeteria & Vending Machines
*Due to current COVID restrictions, both cafeteria’s are TAKE OUT only for visitors.*
Cafeterias are located on ground floor at LMH and the basement at WDH. Vending Machines are available 24 hours/day. Change Machines are located at the Main Registration at LMH and in the Cafeteria at WDH. ATMs are not available on site.
Listowel Hours: Monday – Friday: 11:30 am – 1:00 pm
Wingham Hours: Monday to Friday: 11:45 am – 1:15 pm
Smoke-Free
Smoking and vaping are not allowed on any Hospital property including the grounds and parking lots.
Scent-Free
Our Hospitals have a scent-free policy. Please do not wear scented products while at the Hospital.
Parking
Use the parking lots located across from the Main Entrance at LMH or Emergency Entrance at WDH. Change Machines are located beside Registration at LMH and Cafeteria WDH.
Listowel: Cost of $2 upon Exit (accepts coins $2, $1, $0.25)
Wingham: Free of Charge
INPATIENT AREAS: PATIENT CARE & ROOMS
Check with a member of the healthcare team before providing any patient with food, drinks or assistance. Do not use the patient washroom; ask a member of the healthcare team where public washrooms are located.
PRIVACY
LWHA is committed to keeping all personal health information safe and confidential Do not take pictures or videos without permission. Please adhere to hospital practices and policies. If you have a privacy related concern, call us at Ext. 6254 or email us through our contact form.
Infection prevention & Control
INAPPROPRIATE BEHAVIOUR
Injury
If an injury occurs during your visit, notify a member of the healthcare team.
Emergency Response Codes
- Stay calm
- Listen to instructions made by staff
Feedback
LWHA values your feedback. If you have a concern, suggestion or compliment, speak with your health care provider. If you feel your question or concern requires further attention, please ask to speak to the Manager or the Patient Experience Coordinator.
Email Patient Experience
Phone: Ext. 6206
VOLUNTEER
Interested in volunteering at our hospital? Complete the LWHA Volunteer Application Form. Submit the form to Human Resources, email careers or call Ext. 5344.
Auxiliary GIFT SHOP
Visit their online shops found on the Gift Shop Page. Gift shops are located by Registration at each site.
See details on our Gift Shops Page.