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Visitors

What Visitors Need to Know...

This helpful guide will help you understand and navigate your hospital visiting experience.

VisitORS

Effective October 28, 2022

Listowel Wingham Hospitals Alliance (LWHA)is committed to creating an environment that is supportive of patient/family centered care, and strives to provide an excellent patient experience. We welcome and recognize families as partners in patient care and believe that they are integral to patient safety, comfort, medical and psychological well-being, and the healing process (OHA). We are committed to providing a safe, secure, and comfortable environment for our patients and staff.

Current LWHA Visiting/Accompaniment Guidelines can be found Here

FREE WI-FI FOR PATIENTS AND VISITORS

LWHA offers free wireless internet making it easier for our patients and visitors to stay connected with family and friends. Here’s how to access free wireless internet:

    1. Enable Wi-Fi on your device (laptop, tablet or smartphone)
    2. Select “LWHA-GUEST” from the wireless network list

Cafeteria & Vending Machines

Cafeterias are located on ground floor at LMH and the basement at WDH. Vending Machines are available 24 hours/day. Change Machines are located at the Main Registration at LMH and in the Cafeteria at WDH. ATMs are not available on site.

Listowel Hours: Monday – Friday: 11:30 am – 1:00 pm
Wingham Hours: Monday to Friday: 11:45 am – 1:15 pm

Smoke-Free

Smoking and vaping are not allowed on any Hospital property including the grounds and parking lots.

Scent-Free

Our Hospitals have a scent-free policy. Please do not wear scented products while at the Hospital.

Parking

Use the parking lots located across from the Main Entrance at LMH or Emergency Entrance at WDH. Change Machines are located beside Registration at LMH and Cafeteria WDH.

Listowel: Cost of $2 upon Exit
(accepts Debit, VISA, M/C, coins $2, $1, $0.25)

Wingham: Free of Charge

INPATIENT AREAS: PATIENT CARE & ROOMS

Check with a member of the healthcare team before providing any patient with food, drinks or assistance. Do not use the patient washroom; ask a member of the healthcare team where public washrooms are located.

PRIVACY

LWHA is committed to keeping all personal health information safe and confidential Do not take pictures or videos without permission. Please adhere to hospital practices and policies. If you have a privacy related concern, call us at Ext. 6225 or email us through our contact form.

Infection prevention & Control

Wash your hands after using the washroom, coughing, sneezing, and upon entering or leaving a patient room. Hand sanitizers are available throughout the Hospital. To stop the spread of germs, hand hygiene is important when visiting more than one patient at a time.
 
When visiting patients in isolation, Personal Protective Equipment (PPE) is required. Refer to the signs posted on the room door or patients curtain. PPE may include gloves, gown and/or masks. If you have any questions, please contact our Infection Prevention and Control Coordinator at Ext. 5279.

INAPPROPRIATE BEHAVIOUR

LWHA is committed to providing a safe, healthy and supportive environment for all, supported by a zero tolerance policy for disrespectful behaviour and/or violence. If observed, report to a member of the healthcare team.

Injury

If an injury occurs during your visit, notify a member of the healthcare team.

Emergency Response Codes

Staff respond to all emergencies paged overhead. Each emergency has a corresponding colour. For example, Code Red refers to a fire in the building. For location, listen to the announcement made by registration.
WHAT TO DO?
  1. Stay calm
  2. Listen to instructions made by staff

Feedback

LWHA values your feedback. If you have a concern, suggestion or compliment, speak with your health care provider. If you feel your question or concern requires further attention, please ask to speak to the Manager or the Patient Experience Coordinator.

Email Patient Experience
Phone: Ext. 6206

Patient Experience Survey

VOLUNTEER

Interested in volunteering at our hospital? Complete the LWHA Volunteer Application Form. Submit the form to Human Resources, email careers or call Ext. 5344.

Auxiliary GIFT SHOP

Visit their online shops found on the Gift Shop Page. Gift shops are located by Registration at each site.
See details on our Gift Shops Page.

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Temporary Emergency Department Closure

Wingham and District Hospital

As a result of a staffing shortage, the Wingham and District Hospital Emergency Department will be temporarily closed this weekend as follows:

  • Friday June 9th from 5 pm until 7 am the following morning
  • Saturday June 10th from 5 pm until 7 am the following morning
  • Sunday June 11th from 5 pm until 7am on Monday June 12th.

Patients are asked to call 911 if they have a medical emergency. Emergency Medical Services (EMS – Ambulances) will remain available to the community and will be re-routed to surrounding hospitals to ensure local residents continue to have access to the emergency services they need.

For non-urgent health care call Health Connect Ontario at 811, which is available 24/7 for non-emergency health-related questions.

The following is a list of closest hospitals (they may also be experiencing temporary closures due to staffing shortages so it is advised that you confirm that they are open before heading there):

  • Listowel
  • Clinton
  • Goderich
  • Palmerston
  • Seaforth
  • Kincardine
  • Walkerton

This is a temporary measure and our staff, board, physicians and leadership regret that we have to take this step.

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