Visitors
What Visitors Need to Know...
This helpful guide will help you understand and navigate your hospital visiting experience.
VisitORS
Effective October 28, 2022
Listowel Wingham Hospitals Alliance (LWHA)is committed to creating an environment that is supportive of patient/family centered care, and strives to provide an excellent patient experience. We welcome and recognize families as partners in patient care and believe that they are integral to patient safety, comfort, medical and psychological well-being, and the healing process (OHA). We are committed to providing a safe, secure, and comfortable environment for our patients and staff.
Current LWHA Visiting/Accompaniment Guidelines can be found Here
FREE WI-FI FOR PATIENTS AND VISITORS
LWHA offers free wireless internet making it easier for our patients and visitors to stay connected with family and friends. Here’s how to access free wireless internet:
- Enable Wi-Fi on your device (laptop, tablet or smartphone)
- Select “LWHA-GUEST” from the wireless network list
Cafeteria & Vending Machines
Cafeterias are located on ground floor at LMH and the basement at WDH. Vending Machines are available 24 hours/day. Change Machines are located at the Main Registration at LMH and in the Cafeteria at WDH. ATMs are not available on site.
Listowel Hours: Monday – Friday: 11:30 am – 1:00 pm
Wingham Hours: Monday to Friday: 11:45 am – 1:15 pm
Smoke-Free
Smoking and vaping are not allowed on any Hospital property including the grounds and parking lots.
Scent-Free
Our Hospitals have a scent-free policy. Please do not wear scented products while at the Hospital.
Parking
Use the parking lots located across from the Main Entrance at LMH or Emergency Entrance at WDH. Change Machines are located beside Registration at LMH and Cafeteria WDH.
Listowel: Cost of $2 upon Exit
(accepts Debit, VISA, M/C, and all coins)
Wingham: Free of Charge
INPATIENT AREAS: PATIENT CARE & ROOMS
Check with a member of the healthcare team before providing any patient with food, drinks or assistance. Do not use the patient washroom; ask a member of the healthcare team where public washrooms are located.
PRIVACY
LWHA is committed to keeping all personal health information safe and confidential Do not take pictures or videos without permission. Please adhere to hospital practices and policies. If you have a privacy related concern, call us at Ext. 6225 or email us through our contact form.
Infection prevention & Control
INAPPROPRIATE BEHAVIOUR
Injury
If an injury occurs during your visit, notify a member of the healthcare team.
Emergency Response Codes
- Stay calm
- Listen to instructions made by staff
Feedback
LWHA values your feedback. If you have a concern, suggestion or compliment, speak with your health care provider. If you feel your question or concern requires further attention, please ask to speak to the Manager or the Patient Experience Coordinator.
Email Patient Experience
Phone: Ext. 6206
VOLUNTEER
Interested in volunteering at our hospital? Complete the LWHA Volunteer Application Form. Submit the form to Human Resources, email careers or call Ext. 5344.
Auxiliary GIFT SHOP
Visit their online shops found on the Gift Shop Page. Gift shops are located by Registration at each site.
See details on our Gift Shops Page.
