Visitors
What Visitors Need to Know...
Our patients love visitors, and we do too! This helpful guide will help you understand and navigate your hospital visiting experience.
FREE WI-FI FOR PATIENTS AND VISITORS
LWHA offers free wireless internet making it easier for our patients and visitors to stay connected with family and friends. Here’s how to access free wireless internet:
- Enable Wi-Fi on your device (laptop, tablet or smartphone)
- Select “LWHA-GUEST” from the wireless network list
- Launch your internet browser. You do not need a password to log on to our guest network
- Clicking OK means you are accepting the wireless terms of use for the LWHA-Guest network
Cafeteria & Vending Machines
Cafeterias are located on ground floor at LMH and the basement at WDH. Vending Machines are available 24 hours/day. Change Machines are located at the Main Entrance at LMH and in the Cafeteria at WDH. ATMs are not available on site.
Listowel Hours: Monday to Friday: 11:30 am – 1:00 pm
Wingham Hours: Monday to Friday: 11:45 am – 1:15 pm
Visiting Hours
Visiting hours are flexible to accommodate your circumstances. Please refer to the Family Presence Policy for more information. Individuals feeling unwell should not visit the Hospital.
Auxiliary GIFT SHOP
Gift shops are located by Registration at each site.
See details on our Gift Shops Page.
Smoke-Free
Smoking and vaping are not allowed on any Hospital property including the grounds and parking lots.
Scent-Free
Our Hospitals have a scent-free policy. Please do not wear scented products while at the Hospital.
Parking
Use the parking lots located across from the Main Entrance at LMH or Emergency Entrance WDH. Change Machines are located in the Main Entrance at LMH and Cafeteria WDH.
Listowel: Cost of $2 upon Exit (accepts coins $2, $1, $0.25)
Wingham: Free of Charge
INPATIENT AREAS: PATIENT CARE & ROOMS
Check with a member of the healthcare team before providing any patient with food, drinks or assistance. Do not use the patient washroom; ask a member of the healthcare team where public washrooms are located
PRIVACY
LWHA is committed to keeping all personal health information safe and confidential. Do not take pictures or videos without permission. Please adhere to hospital practices and policies. If you have a privacy related concern, contact privacy@lwha.ca or call Ext. 6254.
Infection prevention & Control
INAPPROPRIATE BEHAVIOUR
LWHA is committed to providing a safe, healthy and supportive environment for all, supported by a zero tolerance policy for disrespectful behaviour and/or violence. If observed, report to a member of the healthcare team.
Injury
If an injury occurs during your visit, notify a member of the healthcare team.
Emergency Response Codes
- Stay calm
- Listen to instructions made by staff
Feedback
LWHA values your feedback. If you have a concern, suggestion or compliment, speak with your health care provider. If you feel your question or concern requires further attention, please ask to speak to the Manager or the Patient Experience Coordinator.
patientexperience@lwha.ca
Phone: Ext. 6206
Fill out our experience survey by paper or online. Survey link: www.surveymonkey.com/r/patientexperiencelwha
VOLUNTEER
Interested in volunteering at our hospital? Complete the LWHA Volunteer Application Form. Submit the form to Human Resources, careers@lwha.ca, or call Ext. 5344.