Visitors

What Visitors Need to Know...

This helpful guide will help you understand and navigate your hospital visiting experience.

VisitORS

Please note: Our guidelines will be changing effective November 1, 2021 to include mandatory COVID-19 vaccination.  Some exceptions will be made.  

Effective November 4, 2021

General Information for visitors

  • All visitors/support persons will be requested to show proof of COVID-19 vaccination, only limited exceptions will permit visiting without proof of vaccination.
  • Please clean your hands with hand sanitizer or soap and water each time you enter or exit the patient’s room
  • Before providing any food or medications, please discuss with the care team
  • Listowel Wingham Hospitals Alliance is a scent free environment, please refrain from wearing any scented products, such as perfumes and body sprays, and bringing strongly scented flowers into the
    hospital
  • To protect the privacy of patients, visitors and staff, the use of recording devices is not permitted without consent
  • Listowel Wingham Hospitals Alliance is committed to providing a safe and respectful environment for patients, visitors and staff. We have a zero-tolerance policy against violence, abusive and/or
    threatening behavior

Further information around proof of COVID-19 vaccination for visitors/support persons can be found here

All Visitors will be required to:

  • Pass the screening upon entry to the hospital
  • Wear a hospital provided mask through their entire visit, visitors are asked to avoid consumption of food or drink while in patient rooms
  • Only visit one inpatient while in the building
  • Limit movement throughout the hospital with no access to common areas
  • Be able to enter the building and get to the inpatient unit independently

General Visiting

  • General visiting will not be permitted for patients with a pending or positive COVID-19 swab, all patients will be swabbed for COVID-19 on admission.
  • All inpatients will be permitted to have 1 visitor in the building at a time during set visiting hours, no restriction to the total number of visitors per day (it will be the
    responsibility of the visitors to manage who is visiting at what time).
  • General visitors will be permitted to enter the building between the hours of 11am and 5pm, with visiting hours ending at 7pm (meaning visitors should arrive
    before 5pm and exit the hospital by 7pm)
  • Hospital staff may ask visitors to step out of the room while providing care to allow safe physical distancing
  • Clergy visits will not replace a daily visitor
  • Providers of personal care (ex. hairdressers) will be permitted

Palliative Care

  • Patients with a palliative diagnosis, expected to pass way during this hospital stay or those with planned discharge to hospice, or home for continued end of life care may
    have two (2) visitors in the hospital building at one time. These 2 visitors may alternate throughout the day.

Obstetrical Inpatients

  • Obstetric patients will have two designated support persons during labour and one designated support person during post-partum care who will be permitted to come and go as needed.

Pediatric Patients

  • Pediatric patients will be permitted the presence of two (2) parents/guardians at all times. Pediatric patients will be allowed parent/guardian presence during COVID isolation.

FREE WI-FI FOR PATIENTS AND VISITORS

LWHA offers free wireless internet making it easier for our patients and visitors to stay connected with family and friends. Here’s how to access free wireless internet:

    1. Enable Wi-Fi on your device (laptop, tablet or smartphone)
    2. Select “LWHA-GUEST” from the wireless network list

Cafeteria & Vending Machines

***Due to COVID-19, Cafeteria services are available for take out only for Visitors.***

Cafeterias are located on ground floor at LMH and the basement at WDH. Vending Machines are available 24 hours/day. Change Machines are located at the Main Registration at LMH and in the Cafeteria at WDH. ATMs are not available on site.

Listowel Hours: Monday – Friday: 11:30 am – 1:00 pm
Wingham Hours: Monday to Friday: 11:45 am – 1:15 pm

Smoke-Free

Smoking and vaping are not allowed on any Hospital property including the grounds and parking lots.

Scent-Free

Our Hospitals have a scent-free policy. Please do not wear scented products while at the Hospital.

Parking

Use the parking lots located across from the Main Entrance at LMH or Emergency Entrance at WDH. Change Machines are located beside Registration at LMH and Cafeteria WDH.

Listowel: Cost of $2 upon Exit (accepts coins $2, $1, $0.25)
Wingham: Free of Charge

INPATIENT AREAS: PATIENT CARE & ROOMS

Check with a member of the healthcare team before providing any patient with food, drinks or assistance. Do not use the patient washroom; ask a member of the healthcare team where public washrooms are located.

PRIVACY

LWHA is committed to keeping all personal health information safe and confidential Do not take pictures or videos without permission. Please adhere to hospital practices and policies. If you have a privacy related concern, call us at Ext. 6254 or email us through our contact form.

Infection prevention & Control

Wash your hands after using the washroom, coughing, sneezing, and upon entering or leaving a patient room. Hand sanitizers are available throughout the Hospital. To stop the spread of germs, hand hygiene is important when visiting more than one patient at a time.
 
When visiting patients in isolation, Personal Protective Equipment (PPE) is required. Refer to the signs posted on the room door or patients curtain. PPE may include gloves, gown and/or masks. If you have any questions, please contact our Infection Prevention and Control Coordinator at Ext. 5279.

INAPPROPRIATE BEHAVIOUR

LWHA is committed to providing a safe, healthy and supportive environment for all, supported by a zero tolerance policy for disrespectful behaviour and/or violence. If observed, report to a member of the healthcare team.

Injury

If an injury occurs during your visit, notify a member of the healthcare team.

Emergency Response Codes

Staff respond to all emergencies paged overhead. Each emergency has a corresponding colour. For example, Code Red refers to a fire in the building. For location, listen to the announcement made by registration.
WHAT TO DO?
  1. Stay calm
  2. Listen to instructions made by staff

Feedback

LWHA values your feedback. If you have a concern, suggestion or compliment, speak with your health care provider. If you feel your question or concern requires further attention, please ask to speak to the Manager or the Patient Experience Coordinator.

Email Patient Experience
Phone: Ext. 6206

Patient Experience Survey

VOLUNTEER

Interested in volunteering at our hospital? Complete the LWHA Volunteer Application Form. Submit the form to Human Resources, email careers or call Ext. 5344.

Auxiliary GIFT SHOP

Gift Shops are currently closed due to COVID-19. Visit their online shops found on the Gift Shop Page. Gift shops are located by Registration at each site.
See details on our Gift Shops Page.

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