What Visitors Need to Know...
This helpful guide will help you understand and navigate your hospital visiting experience.
Due to the continued increase of COVID activity in our community we are making a change to current visiting practices.Effective Dec 10th General Visiting will not be permitted. Patients admitted to any of our inpatient units may be permitted if deemed necessary 1 Essential Caregiver per day between the hours of 12-8pm. With a maximum of 2 Essential Caregivers per patient stay in hospital. Pediatric patients under the age of 10 will be permitted 1 essential caregiver regardless of isolation precautions. An Essential Caregiver is more than a casual visitor and is deemed necessary for the well-being of a patient. Essential caregivers will be determined in collaboration with the patient’s care team and the LWHA COVID Supervisor.
The Essential Caregiver role may include:
Support for a patient’s physical care, mental and emotional well-being that cannot be supported virtually or by the hospital care team.
Assistance with meals, mobility or personal care that cannot be provided by the hospital care team.
Communication assistance with hearing, visual, speech, cognitive, intellectual or memory impairment that cannot be provided by the hospital care team.
Assistance for persons with disabilities that cannot be provided by the hospital care team.
To discuss becoming an essential caregiver contact the COVID Supervisor at 519-357-3210/519-291-3120 Ext. 5117. It is mandatory that Essential Caregivers wear a mask at all times while in the hospital and keep in mind physical distancing guidelines.
The following Outpatient populations will be allowed 1 Essential Caregiver:
Obstetrical patients (including obstetrical ultrasounds)
Emergency/Outpatients who require support
Oncology patients for their first visit
FREE WI-FI FOR PATIENTS AND VISITORS
- Enable Wi-Fi on your device (laptop, tablet or smartphone)
- Select “LWHA-GUEST” from the wireless network list
- Launch your internet browser. You do not need a password to log on to our guest network
Cafeteria & Vending Machines
Cafeterias are located on ground floor at LMH and the basement at WDH. Vending Machines are available 24 hours/day. Change Machines are located at the Main Entrance at LMH and in the Cafeteria at WDH. ATMs are not available on site.
Listowel Hours: Currently Closed due to Flood
Wingham Hours: Monday to Friday: 11:45 am – 1:15 pm
Smoking and vaping are not allowed on any Hospital property including the grounds and parking lots.
Our Hospitals have a scent-free policy. Please do not wear scented products while at the Hospital.
Use the parking lots located across from the Main Entrance at LMH or Emergency Entrance at WDH. Change Machines are located beside Registration at LMH and Cafeteria WDH.
Listowel: Cost of $2 upon Exit (accepts coins $2, $1, $0.25)
Wingham: Free of Charge
INPATIENT AREAS: PATIENT CARE & ROOMS
LWHA is committed to keeping all personal health information safe and confidential Do not take pictures or videos without permission. Please adhere to hospital practices and policies. If you have a privacy related concern, call us at Ext. 6254 or email us through our contact form.
If an injury occurs during your visit, notify a member of the healthcare team.
- Stay calm
- Listen to instructions made by staff
LWHA values your feedback. If you have a concern, suggestion or compliment, speak with your health care provider. If you feel your question or concern requires further attention, please ask to speak to the Manager or the Patient Experience Coordinator.
Email Patient Experience
Phone: Ext. 6206