What Patients Need to Know...
LWHA strives to provide patients with safe, quality care using a patient-centered approach throughout the organization. For safety concerns or general questions, please notify a member of your health care team. If you know you are being admitted to the hospital, please remember to bring the following:
- Health card or identification showing your name, address and date of birth
- Any additional accommodations insurance card
- All medications you are currently taking
- Pyjamas, bathrobe and slippers
- Toothbrush, toothpaste, facial tissues, shampoo and body/hand lotion. These items are not supplied by the hospital.
- Hearing aids with extra batteries, or other necessary assistance devices (if applicable)
- Reading material
Please do NOT bring any valuables, jewellery or large sums of money. We are not responsible for lost or stolen articles.
You may have Additional Health Insurance to cover the cost of a Private or Semi-Private room. You will be required to present your coverage card to staff for proof of coverage. The hospital will submit claims to your insurance company on your behalf. Please let staff know if you have extra insurance coverage if you are admitted.
Room Rates: Private: $250.00 or Semi-Private: $235.00.
Cafeteria & Vending Machines
*Due to current COVID restrictions, both cafeteria’s are TAKE OUT only for visitors.*
Cafeterias are located on ground floor at LMH and the basement at WDH. Vending Machines are available 24 hours/day. Change Machines are located at the Main Registration at LMH and in the Cafeteria at WDH. ATMs are not available on site.
Listowel Hours: Monday – Friday: 11:30am – 1:00pm
Wingham Hours: Monday – Friday: 11:45am – 1:15pm
Use the parking lots located across from the Main Entrance at LMH or Emergency Entrance at WHD.
Listowel: Cost of $2 upon Exit (accepts coins $2, $1, $0.25)
Wingham: Free of Charge
Change Machines are located at the Main Registration at LMH and in the Cafeteria at WDH. ATM’s are not available on site.
Telephones: Free service available. Dial 9 prior to number
Internet: Free Wi-Fi is available! The network is LWHA-GUEST with no password.
Televisions: Due to COVID this service is currently free.
For activation and payment instructions, refer to the Television Rental Agreement form in your Admission Package.
LWHA is committed to keeping all personal health information safe and confidential. Do not take pictures or videos without permission. Please adhere to hospital practices and policies. If you have a privacy related concern, call us at Ext. 6254 or email us through our contact form.
If you have questions about your medications while in hospital, please reach out to your healthcare team. Pharmacists are available Monday-Friday, 8am-4pm at Ext. 6478 or 6493.
Please bring all current medications to the hospital, including blister packs, puffers, eye drops, vitamins etc. and a list of your allergies.
FALLS PREVENTION/FALL RISK
All patients are screened for falls risk on admission. If you are screened as a high fall risk, a yellow “Call, Don’t Fall” armband will be applied to alert yourself and staff of this risk. Please use your call bell for assistance!
To help prevent a fall please bring the following to the hospital: rubber-soled slippers/shoes, walking aids (cane/walker)
PREVENTING DEEP VEIN THROMBOSIS (DVT)
DVT is a blood clot that forms in a deep vein, often in the calf or thigh. The clot can partially or completely block blood flow and damage vessels. If a blood clot breaks free, it can travel to the lungs and cause pulmonary embolus.
You will work with your healthcare team to prevent a DVT by determining the prevention methods.
- Exercising your lower leg muscles several times per day
- Use of compression stockings, especially when sitting for long periods of time
- Medicine therapies such as blood thinners.
Pressure ulcers (bedsores) are caused by constant pressure that damages skin and underlying tissue. Every patient is assessed on admission for risk of skin breakdown. Prevention strategies include.
- Adequate diet with protein
- Frequent mobilization/changes in position
- Protection from friction/sheer during movement
Smoking and vaping are not allowed on any hospital property including the grounds and parking lots.