What Patients Need to Know...
LWHA strives to provide patients safe, quality care using a patient-centered approach throughout the organization. For safety concerns or general questions, please notify a member of your health care team. If you know you are being admitted to the hospital, please remember to bring the following:
- Health Card or Identification showing your Name, Address and Date of Birth
- Any Additional Accommodations Insurance Card
- All Medications you are currently taking
- Pyjamas, bathrobe and slippers
- Toothbrush, toothpaste, facial tissues, shampoo and body/hand lotion. These items are not supplied by the hospital.
- Hearing aids with extra batteries, or other necessary assistance devices (if applicable)
- Reading Material
Please do NOT bring any valuables, jewellery or large sums of money. We are not responsible for lost or stolen articles.
You may have Additional Health Insurance to cover the cost of a Private or Semi-Private room. You will be required to present your coverage card to staff for proof of coverage. The hospital will submit claims to your insurance company on your behalf. Please let staff know if you have extra insurance coverage if you are admitted.
Room Rates: Private: $250.00 or Semi-Private: $235.00.
Cafeteria & Vending Machines
Cafeterias are located on ground floor at LMH and the basement at WDH. Vending Machines are available 24 hours/day. Change Machines are located at the Main Entrance at LMH and in the Cafeteria at WDH. ATMs are not available on site.
Listowel Hours: Currently Closed due to Flood. No Vending
Wingham Hours: Monday to Friday: 11:45 am – 1:15 pm
Effective April 3, 2021
Following the LWHA visiting framework, during the Provincial Shutdown general visiting will not be permitted to maintain the safety of our patients, staff and community. One (1) essential caregiver may be permitted to support patients with a need that the hospital care team cannot meet.
The Essential Caregiver role may include:
- Support for a patient’s physical care, mental and emotional well-being that cannot be supported virtually or by the hospital care team
- Assistance with meals, mobility or personal care that cannot be provided by the hospital care team
- Communication assistance with hearing, visual, speech, cognitive, intellectual or memory impairment that cannot be provided by the hospital care team
- Assistance for persons with disabilities that cannot be provided by the hospital care team
- One visitor will be permitted for palliative care patients nearing end of life
All approved caregivers MUST:
- Pass the screening upon entry to the hospital
- Wear a hospital provided mask through their entire visit
- Only visit one inpatient while in the building
- Limit movement throughout the hospital
- Be able to enter the building and get to the inpatient unit independently
To discuss becoming an essential caregiver contact the COVID Supervisor at 519-357-3210 or 519-291-3120 Ext 5117.
The following Outpatient populations will be allowed 1 essential caregiver:
- Pediatric patients
- Obstetrical patients (including obstetrical ultrasounds)
- Emergency/Outpatients who require support
- Oncology patients for their first visit
Use the parking lots located across from the Main Entrance at LMH or Emergency Entrance at WHD.
Listowel: Cost of $2 upon Exit (accepts coins $2, $1, $0.25)
Wingham: Free of Charge
Change Machines are located at the Main Registration at LMH and in the Cafeteria at WDH. ATM’s are not available on site.
Telephones: Free service available. Dial 9 prior to number
Internet: Free Wi-Fi is available! The network is LWHA-GUEST with no password.
Televisions: Due to COVID this service is currently free.
For activation and payment instructions, refer to the Television Rental Agreement form in your Admission Package.
LWHA is committed to keeping all personal health information safe and confidential. Do not take pictures or videos without permission. Please adhere to hospital practices and policies. If you have a privacy related concern, call us at Ext. 6254 or email us through our contact form.
If you have questions about your medications while in hospital, please reach out to your healthcare team. Pharmacists are available Monday-Friday, 8am-4pm at Ext. 6478 or 6493.
Please bring all current medications to the hospital, including blister packs, puffers, eye drops, vitamins etc. and a list of your Allergies.
FALLS PREVENTION/FALL RISK
All patients are screened for falls risk on Admission. If you are screened as a High Fall Risk, a yellow “Call, Don’t Fall” armband will be applied to alert yourself and staff of this risk. Please use your call bell for assistance!
To help prevent a fall please bring the following to the hospital: rubber-soled slippers/shoes, walking aids (cane/walker)
PREVENTING DEEP VEIN THROMBOSIS (DVT)
DVT is a blood clot that forms in a deep vein, often in the calf or thigh. The clot can partially or completely block blood flow and damage vessels. If a blood clot breaks free, it can travel to the lungs and cause pulmonary embolus.
You will work with your healthcare team to prevent a DVT by determining the prevention methods.
- Exercising your lower leg muscles several times per day
- Use of compression stockings, especially when sitting for long periods of time
- Medicine therapies such as blood thinners.
Pressure ulcers (bedsores) are caused by constant pressure that damages skin and underlying tissue. Every patient is assessed on admission for risk of skin breakdown. Prevention strategies include.
- Adequate diet with protein
- Frequent mobilization/changes in position
- Protection from friction/sheer during movement