Patient Stay

What Patients Need to Know...

LWHA strives to provide patients safe, quality care using a patient-centered approach throughout the organization. For safety concerns or general questions, please notify a member of your health care team. If you know you are being admitted to the hospital, please remember to bring the following:

  • Health Card or Identification showing your Name, Address and Date of Birth
  • Any Additional Accommodations Insurance Card
  • All Medications you are currently taking
  • Pyjamas, bathrobe and slippers
  • Toothbrush, toothpaste, facial tissues, shampoo and body/hand lotion. These items are not supplied by the hospital.
  • Hearing aids with extra batteries, or other necessary assistance devices (if applicable)
  • Reading Material

Please do NOT bring any valuables, jewellery or large sums of money. We are not responsible for lost or stolen articles.

PREFERRED ACCOMMODATIONS

You may have Additional Health Insurance to cover the cost of a Private or Semi-Private room. You will be required to present your coverage card to staff for proof of coverage. The hospital will submit claims to your insurance company on your behalf. Please let staff know if you have extra insurance coverage if you are admitted.

Room Rates: Private: $250.00 or Semi-Private: $235.00.

Cafeteria & Vending Machines

Cafeterias are located on ground floor at LMH and the basement at WDH. Vending Machines are available 24 hours/day. Change Machines are located at the Main Entrance at LMH and in the Cafeteria at WDH. ATMs are not available on site.

Listowel Hours: Currently Closed due to Flood. No Vending
Wingham Hours: Monday to Friday: 11:45 am – 1:15 pm

VisitORS

Effective April 3, 2021

Following the LWHA visiting framework, during the Provincial Shutdown general visiting will not be permitted to maintain the safety of our patients, staff and community. One (1) essential caregiver may be permitted to support patients with a need that the hospital care team cannot meet.

The Essential Caregiver role may include:

  • Support for a patient’s physical care, mental and emotional well-being that cannot be supported virtually or by the hospital care team
  • Assistance with meals, mobility or personal care that cannot be provided by the hospital care team
  • Communication assistance with hearing, visual, speech, cognitive, intellectual or memory impairment that cannot be provided by the hospital care team
  • Assistance for persons with disabilities that cannot be provided by the hospital care team

Palliative Care

  • One visitor will be permitted for palliative care patients nearing end of life

All approved caregivers MUST:

  • Pass the screening upon entry to the hospital
  • Wear a hospital provided mask through their entire visit
  • Only visit one inpatient while in the building
  • Limit movement throughout the hospital
  • Be able to enter the building and get to the inpatient unit independently


To discuss becoming an essential caregiver contact the COVID Supervisor at 519-357-3210 or 519-291-3120 Ext 5117.


The following Outpatient populations will be allowed 1 essential caregiver:

  • Pediatric patients
  • Obstetrical patients (including obstetrical ultrasounds)
  • Emergency/Outpatients who require support
  • Oncology patients for their first visit

parking fees

Use the parking lots located across from the Main Entrance at LMH or Emergency Entrance at WHD. 
Listowel: Cost of $2 upon Exit (accepts coins $2, $1, $0.25)
Wingham: Free of Charge
Change Machines are located at the Main Registration at LMH and in the Cafeteria at WDH. ATM’s are not available on site.

PATIENT ENTERTAINMENT

Telephones: Free service available. Dial 9 prior to number
Internet: Free Wi-Fi is available! The network is LWHA-GUEST with no password.
Televisions:  Due to COVID this service is currently free. 
For activation and payment instructions, refer to the Television Rental Agreement form in your Admission Package. 

personal belongings

Personal Care items such as entertainment devices, clothing, shoes, toiletries, razors, glasses, contact lenses, dentures, hearing aids, mobility aids (cane/walker/wheelchair) are welcomed, however LWHA does not assume responsibility for any items that are damaged or go missing. Do not bring valuables to the hospital, including money. 

PRIVACY

LWHA is committed to keeping all personal health information safe and confidential. Do not take pictures or videos without permission. Please adhere to hospital practices and policies. If you have a privacy related concern, call us at Ext. 6254 or email us through our contact form.

MEDICATIONS

If you have questions about your medications while in hospital, please reach out to your healthcare team. Pharmacists are available Monday-Friday, 8am-4pm at Ext. 6478 or 6493.
Please bring all current medications to the hospital, including blister packs, puffers, eye drops, vitamins etc. and a list of your Allergies.  

FALLS PREVENTION/FALL RISK

All patients are screened for falls risk on Admission. If you are screened as a High Fall Risk, a yellow “Call, Don’t Fall” armband will be applied to alert yourself and staff of this risk. Please use your call bell for assistance! 

To help prevent a fall please bring the following to the hospital: rubber-soled slippers/shoes, walking aids (cane/walker) 

Infection prevention & Control

Wash your hands after using the washroom, coughing, sneezing, and upon entering or leaving a patient room. Hand sanitizers are available throughout the Hospital. To stop the spread of germs, hand hygiene is important when visiting more than one patient at a time.
 
When visiting patients in isolation, Personal Protective Equipment (PPE) is required. Refer to the signs posted on the room door or patient curtain. PPE may include gloves, gown and/or masks. If you have any questions, please contact our Infection Prevention and Control Coordinator at Ext. 5279.

PREVENTING DEEP VEIN THROMBOSIS (DVT)

DVT is a blood clot that forms in a deep vein, often in the calf or thigh. The clot can partially or completely block blood flow and damage vessels. If a blood clot breaks free, it can travel to the lungs and cause pulmonary embolus.
You will work with your healthcare team to prevent a DVT by determining the prevention methods.

  • Exercising your lower leg muscles several times per day 
  • Use of compression stockings, especially when sitting for long periods of time
  • Medicine therapies such as blood thinners.

INAPPROPRIATE BEHAVIOUR

LWHA is committed to providing a safe, healthy and supportive environment for all, supported by a zero tolerance policy for disrespectful behaviour and/or violence. If observed, report to a member of the healthcare team.

PRESSURE ULCER PREVENTION

Pressure ulcers (bedsores) are caused by constant pressure that damages skin and underlying tissue. Every patient is assessed on admission for risk of skin breakdown. Prevention strategies include.

  • Adequate diet with protein
  • Frequent mobilization/changes in position
  • Protection from friction/sheer during movement

Smoke-Free

Smoking and vaping are not allowed on any Hospital property including the grounds and parking lots.

INVOLVEMENT

Interested in becoming an active participant in Quality Improvement teams with the hospital? Contact Patient Experience Office.

Patient and family Feedback

LWHA greatly values feedback received from patients, families, and visitors. You can provide feedback through in-person conversations, phone calls, letters and/or email. Feedback is used to guide improvements and opportunities within the organization. Discuss all concerns with your healthcare provider. If unresolved, speak with the Department Manager. You may also email Patient Experience or call Ext. 6206. Share your experience through our Survey! A paper copy is included in your Admission Package.  Patient Experience Survey

Patient declaration of values & responsibilities

Please visit our Values and Conduct Page!

Scroll to Top Skip to content