Strategic Plan
2026-2027
Vision: Exceptional patient and staff experience
Strategic Focus #1: Transform and grow our services to meet the needs of the community and greater catchment area.
- Fully utilize the existing resource capacity in the OR, Diagnostics, and Oncology Clinic by:
- Increase surgical service Volumes by 10% at both sites efficiently by March 31, 2027
- Increase Diagnostic Imaging annual volumes by 15%, by March 31, 2027
- Update the Master Services Plan, identifying Centers of Excellence for a) our sites and b) in relation to the broader region by March, 2027.
Strategic Focus #2: Provide Quality Care that is patient centered, timely, efficient, effective, equitable and safe.
- Implement the HIROC RAC program by 2027
- To achieve full electronic documentation:
- Physician documentation in the Emergency Department, Oncology and Inpatient unit by December, 2025
- All program documentation in the Emergency Department, Oncology and Inpatient programs by March, 2026
- All program documentation in the Surgical Services and LWHA physician lead Ambulatory/Outpatient clinics by March 31, 2027.
- To improve by 5% the patient satisfaction metric for the area identified as of March 31, 2026, from the Qualtrics patient satisfaction survey for the in-patient and emergency department by March 31st, 2027.
- To improve and standardize a minimum of 5 practices/initiatives/change ideas within financial services by March 31, 2027
Strategic Focus #3: A workplace that nurtures accountability, individual and collective potential and a culture of kindness and inclusion.
- Improve staff engagement by decreasing the leaders scores on the following Accreditation Canada Staff Engagement Survey questions by March 31, 2027:
- Decrease by 20% leaders who report their days as being quite or extremely stressful.
Strategic Focus #4 : Balanced position that supports innovation and a range of services that meet the needs of the community
- To achieve a balanced budget within 2% of revenues in 2025/26 and balanced within 1% in 2026/27.
Strategic Focus #5: Harness innovation and partnerships to deliver a quality, expanded, integrated network of sustainable regional care, demonstrating responsible use of public funds.
- Increase access to primary care through the recruitment of primary care providers and exploration of alternative care models to better meet the primary and acute care needs of the community by December, 2026.
- Implement at least one AI strategy to support operations to achieve efficiencies or improved quality by March 31, 2027