Strategic Plan
2025-2026

Vision: Exceptional patient and staff experience

Fully utilize the existing resource capacity in the OR and Diagnostics by:
- - Increasing OR utilization hours by 20% by March 31, 2026
  - Increasing Diagnostic Imaging annual volumes by 15% by March 31, 2026
Update the Master Services Plan, identifying Centers of Excellence for a) our sites and b) in relation to the broader region by March, 2027.

To achieve Accreditation in the November, 2025 process.
Implement the HIROC Risk Assessment Checklist Program by 2027 by completing the risk assessment component by March 31, 2026.
To achieve full electronic documentation:
- - Physician documentation in the Emergency Department, Oncology and Inpatient unit by December, 2025
  - All program documentation in the Emergency Department, Oncology and Inpatient programs by March, 2026
  - All program documentation in the Surgical Services and LWHA physician lead Ambulatory/Outpatient clinics by December, 2026.
To implement the Ontario Hospital Association patient satisfaction survey for the Emergency Department and Inpatient unit, utilizing the Qualtrics platform, to identify an area of opportunity by March 31, 2026.

To achieve 85% of regular active staff, patient partners, and Board members, completing unconscious bias training and inclusive language modules by March 31, 2026.
Improve staff engagement by decreasing the leaders scores on the following Accreditation Canada Staff Engagement Survey questions by March 31, 2027:
- - Decrease by 30% leaders who report their days as being quite or extremely stressful.

To achieve a balanced budget within 2% of revenues in 2025/26 and balanced within 1% in 2026/27.
To achieve 10% supply chain reductions by March 31, 2027.

Increase access to primary care through the recruitment of primary care providers and exploration of alternative care models to better meet the primary and acute care needs of the community by December, 2026.