Hours of Operation: 24 hours a day 7 days a week

  • 24 hour Emergency Service with a physician (family physicians or locum doctors) on call at all times
  • When you arrive you will be triaged by a Registered Nurse, this creates a priority list based on acuity and severity
  • Patients are seen in order of the severity of their illness not on a “first come, first served” basis
  • Emergency department wait times can vary depending on the number of patients in the emergency department and the severity of some of the cases.
  • In cooperation with London Health Sciences Center, we are part of the SW LHIN Patient Access and Flow Project to coordinate referrals and transfers to other hospitals. Good working relationships and referral processes have also been established with Kitchener-Waterloo hospitals.

The physicians and staff of LWHA request that patients bring all current medications to the hospital for Emergency Room visits, preoperative clinics and planned admissions.  To provide the best possible medication care the health care team must know about all medications taken.  This includes drugs taken by prescription and medicines purchased over the counter.  On occasion patients may have to supply their own medications such as birth control tablets, eye drops, nasal sprays, vitamins and herbal products.  For more information on Medication Reconciliation click here.

When you come to the emergency department, please use good hand washing practices to prevent spreading or catching certain illnesses.  We also ask that if you have a cough, that you wear a mask. Hand washing stations and masks are available at the emergency department entrance for your convenience.

If you need non urgent advice call:

Telehealth at 1-866-797-0000

wd trauma
If it is an emergency or

you need an ambulance call 911

November 2019
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